Legal
Privacy Policy
Effective Date: October 2026
Cenplus Connect ("we", "us", "our") is operated by Cenplus Pty Ltd. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use and protect information when you visit this website and submit an enquiry.
1. Information We Collect
When you submit an enquiry through Cenplus Connect, we collect: • Your name • Your email address • Your phone number (if provided) • Your suburb • A description of the trade service you need (e.g. smoke alarm installation or replacement) We also collect standard website usage information, including pages visited, referring websites, browser type, device information and approximate location.
2. How We Collect Information
We collect information through: • Details you voluntarily provide when submitting an enquiry via our enquiry form (powered by Cognito Forms) • Email or other communication you send to us • Automated collection through cookies and analytics tools when you visit the website
3. Use of Cognito Forms
Our enquiry form is powered by Cognito Forms, a third-party form service. When you submit an enquiry, your information is collected and processed through Cognito Forms. We encourage you to review the Cognito Forms privacy policy to understand how they handle your data. The information you submit is forwarded to Cenplus Connect for the purpose of responding to your enquiry.
4. Sharing with Local Service Providers
To help connect you with a local service provider, we may share relevant details from your enquiry with an independent local provider in the Atherton Tablelands area. This may include your name, contact details, suburb and the description of the work you need. We only share your information with a provider for the purpose of arranging assistance with your enquiry. We do not sell or rent your personal information.
5. Why We Collect Your Information
We use the information we collect to: • Respond to your enquiry and arrange contact with a local provider • Confirm whether a provider is available in your area • Improve the website and our enquiry process • Understand how visitors use the website • Maintain and improve website security
6. Cookies & Analytics
Our website may use cookies and similar technologies to remember your preferences, understand how the website is used and improve website performance and user experience. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.
7. Third-Party Services
We use third-party services including Cognito Forms (for enquiry forms) and analytics providers. These services may set their own cookies and have their own privacy policies. We do not control how third-party services handle your information. We encourage you to review their privacy policies.
8. External Links
This website contains links to external websites, including the Queensland Fire Department and other resources. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any websites you visit.
9. Data Storage
Enquiry information is processed through Cognito Forms and may be stored by Cognito Forms according to their data retention policies. Cenplus Connect may also retain enquiry details for the purpose of responding to your request and arranging contact with a provider. We do not make specific guarantees about data storage arrangements beyond what is described in this policy.
10. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. To do so, please contact us using the details below.
11. Privacy Concerns
If you have a concern about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which is the independent privacy regulator in Australia. Website: www.oaic.gov.au Phone: 1300 363 992
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact Us
Cenplus Connect is operated by Cenplus Pty Ltd. To contact us about privacy matters, please use the enquiry form on our website or email us at contact@cenplusconnect.com